Here are the simple steps to follow:

1. Choose your product, select the color, size, and quantity.
2. Add it to your cart, then click on "Proceed to Checkout".
3. Fill in your details: customer info, shipping, billing, and payment.
4. If you have a discount code, enter it at the payment step.
5. Double-check your order, then click "Place Order" to complete your purchase.

If you need help, contact us — we’re here for you! Email us at hello@lebeaudomicile.com

We aim to get your order to you as quickly as possible!

• Processing Time: Orders are typically processed within 2-3 business days.
• Standard Shipping: Delivery takes 30–45 business days after dispatch.

You’ll receive two emails from us:

1. A shipping confirmation email once your order is processed.
2. A tracking email with your tracking number as soon as your order is dispatched.
   

If you have any questions, feel free to reach out to our support team: hello@lebeaudomicile.com

We offer FREE worldwide shipping on all orders.

European and American customers can expect to receive their order within 30 to 45 business days. Please be patient with international orders as they will inevitably take more time to arrive.

Please allow 50 to 60 days before contacting our customer service about a missing order.

After placing your order, you should receive a confirmation email containing your order number as well as a link to track your package. If you haven’t received the confirmation email, we invite you to check your spam folder before contacting support.

Once your order has been shipped, you will receive within 48 hours a shipping confirmation email including your tracking number and a real-time tracking link. From this email onward, the tracking system will begin to display more detailed shipping updates.

To follow the progress of your items, we invite you to click on the “Track my order” link in the menu and enter the relevant order information. If you can’t find it, please contact us via our contact page — we’ll do what’s necessary to help you.

International orders may take longer to arrive.

Please allow 30 to 45 days before contacting customer service about a missing parcel.

However, if you still haven’t received your item after this period, it might be experiencing delays beyond our control — particularly due to local courier logistics.

Don’t hesitate to contact our customer service by email at hello@lebeaudomicile.com or via the "Contact Us" page — our team will be happy to assist you.

There are also other reasons why delays may occur:

● Return to sender, insufficient address, failed delivery attempts –

Couriers usually make 2 or 3 attempts to deliver your order. Contact the courier or carrier as soon as possible. They will generally resend your package on the next business day or ask you to pick it up at their office.

If the package is returned to us, simply contact us so we can resend it to you.

● Public holidays –

A sudden or unexpected increase in delivery volume is more common during the holiday season. You can simply contact your local post office to locate your order.

→ In such cases, it’s best to check the carrier’s website for more detailed information about delays.

If you have any doubts, please first contact the carrier in your area to check if they have any information about your order. Then, feel free to contact us so we can help you find a solution to resolve the issue.

If you selected our Loss/Theft Guarantee at checkout, we will either resend your order as soon as possible or offer you a full refund.

Le Beau Domicile cannot be held responsible for any customs fees charged in your country.

We recommend checking your local import taxes if you think you may have to pay additional fees.

If your package is marked as delivered but you haven’t received it, please first check with your neighbors or building manager.

If 3 business days have passed since your package was marked as delivered and you still haven’t received it, please contact us at: hello@lebeaudomicile.com

If you selected our Loss/Theft Guarantee at checkout, we will either resend your order as soon as possible or offer you a full refund.

We are very aware of our impact on the planet. As part of our ongoing efforts toward sustainability, we are making positive changes to help build a better future. These changes include eliminating paper return forms and invoices from Le Beau Domicile orders.

You’ll see that these documents are not necessary, as they can be sent by email.

It therefore makes sense not to include them.

We always strive to do what is right and to reduce our impact on the world around us.

Yes, you can request to cancel your order or part of it within 48 hours after placing it. Once this time has passed, cancellation requests will no longer be possible.

If you wish to cancel your order and the 48-hour period has not yet passed, please let us know immediately by sending an email to hello@lebeaudomicile.com with your details, and our support team will process a refund

It is possible to modify or cancel an order within 48 hours after it has been placed.

If this time has passed, it means the order has already been processed, and our team can no longer make changes.

If you want to add another item to your order or change the delivery address but the 48-hour window has passed, your order has already been processed.

The only option is to place a new order for the item you want or the correct address you wish to use. *

*Orders lost due to an address error, or issues with clothing size or color cannot be refunded or canceled if the 48-hour period has passed.
Thank you for your understanding.

To request a return or exchange, please first consult the section “What is the exchange and return policy?” to see if the items in your order are eligible for return.

Then, contact one of our customer service teams, who will guide you through the entire process.

In the unlikely event that an item is missing from your order, please contact us immediately with the following information so we can resolve the issue quickly and efficiently:

• Your order number
• The name of the item you did not receive

Once we have received this information, our customer service team will handle your issue as quickly as possible!

Please note that you may receive two different tracking numbers for the same order, as an item may be shipped from a different fulfillment center.

ALL CLAIMS REGARDING ORDERS WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

In the unlikely event that you receive the wrong item, please contact us immediately with the following information so we can resolve the issue quickly and efficiently:

• Your order number
• The name of the item you did not receive
• The name of the item you received instead
• A clear photo of the item you received

As soon as we receive this information, our customer service team will handle the issue as quickly as possible!

ALL CLAIMS REGARDING ORDERS CONTAINING AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

If one of the products in your order is defective upon receipt, please contact our customer service team and include photos or videos so we can work together to find a solution.

In most cases, if it’s a manufacturing defect, our customer service will arrange to send a replacement product as quickly as possible, and you will be allowed to keep the defective item (you won’t need to return it to us).

No, we can only process refunds to the original payment method.

The only alternative is to offer gift cards (store credit) for the full amount of the refund.

Once we receive your returned package and confirm that it meets the refund criteria (item not worn, not washed, and in original, intact packaging), Le Beau Domicile commits to issuing your refund within a maximum of 15 days.

If you did not meet the 30-day deadline to request a return, please contact us at hello@lebeaudomicile.com as soon as possible so our support team can assist you.

Please include your order number and the reason why you missed the deadline. While we are not obligated to accept your return, in some cases we may be able to find a solution to help you.